Contact
Contact us
One inbox for everything: a generation that went wrong, an order or credits question, a rights or privacy request, or a correction to our content. We read every message.
Email support
The fastest way to reach a person. Include the relevant task or order ID and the page URL, and we can usually answer without a follow-up.
support@hotellobbyapp.com
We usually reply within two business days. Rights and privacy requests are answered within the timeframe required by applicable law.
What to include
The task ID or order number from your dashboard or receipt.
The page URL and your locale if something on the site looks wrong.
One clear sentence describing what you expected and what happened instead.
What never to send
Passwords, payment card numbers, or full bank details — we never need them to help you.
Photos of other people without their permission — we cannot process rights complaints about uploads you were not authorized to make.
What we can help with
Generation help
Failed or odd-looking renders, face drift, motion that misses the beat — send the task ID and we will look at the logs.
Orders & credits
Missing credits, a charge you do not recognize, or a refund question. Include the order number from your receipt.
Rights & privacy
Removal requests for your likeness, data access or deletion requests — handled under our privacy policy.
Content corrections
Spotted an error in a guide or blog post? Send the page URL and the sentence that is wrong.
Business & partnerships
Licensing, API access, or press. Tell us who you are and what you want to build.